New T2 Office!

Thursday, January 26, 2012 by Chris Palmer
T2 is a thrilling place to work these days. Things are going quite well and the T2 team is growing even faster than we have historically--so fast in fact that our HQ is out of desk space. So, as our current lease expires and our presence in the Indianapolis community continues to deepen, we have a happy announcement to make: we're moving! 

By the begining of March, the T2 heaquarters will be relocated to Keystone at the Crossing on Indy's northside, where we'll enjoy close proximity to one of Indy's coolest areas and convenient access to amenities. Major office relocations can sometimes be a little tricky to pull off sussessfully, but in our case, everything is going well--and for good reason: 
  • The new location is closer to a majority of our staff
  • Our architect, real estate broker, and furniture company were a great team
  • We gave window views to our staff whenever possible 
  • We designed the space with our parking system software in mind
  • We incorporated really cool features like a gaming area, reading nook, private glass offices, soda fountains, and a beer tap.
The office is currently halfway through construction, and everything is going as planned so far. We're not quite there yet, but soon enough we will be developing superior parking software solutions from this superior view! 

7th Floor View

If you would like to learn more about our move, you can find me on twitter @ChrisPalmr.


Parking Blogging

Tuesday, December 20, 2011 by Kristina Cyronek

My first BLOG entry, woohoo! I actually like the word BLOG.  Of course, being a data programmer, I had to find out what BLOG means (I mean separate from the obvious of original "Web Log" definition).

So I searched (NOTE: I do not "google" anything, it's called searching and I refuse to use that term, or for that matter use Google.  I use Yahoo - besides it just sounds like more fun ... YAHOO)

BLOG Web Log Internet
BLOG Better Listings On Google
BLOG Bears Little Organizer GUI
BLOG Boring Lump Of Garbage
BLOG Based Loosely On Groupware
BLOG Boring Lesson On Galaxy
BLOG Biological Links On the Globe

I like the Boring Lump of Garbage one. Cute.  I digress. 

I work for a company that writes parking lot software. I enjoy what I do--I enjoy doing the detective work and finding ways to force data from old systems into our newest T2 Flex system. I know many people would think I am crazy, it is tedious and it can be exhausting.  But at the same time, it is also challenging and puzzling.

At times, I really have to be a detective.  Trying to figure out what the customer needs and how our parking solution will fit their style is rewarding...and they're all so different! For example, cities usually need more citation management and boot/tow capability. Along with that, they need an appeals system. And of course, they need to take payments and report on people and vehicles. Colleges need to have permit solutions and a way to get the students information, give them a permit, and take that payment. Another common need of higher education parking systems is a way to put permit holders on a payment plan for the accademic year, or to take it out of a student account at the bursar.  Parking garages need to have lots and facility management along with the ability to park the customers (and know how many spaces they might still have left), manage events that would use the garages, and allow secure credit card payments. 

Now I get to Blog about it, this should be a lot of fun!

We May Not Be the Army, But We Sure Get A Lot Done Before 9AM

Tuesday, December 6, 2011 by Jim Hutchins

This was a busy morning for my team. Mark was up a bit before midnight to do security updates in the PCI environment. Scot was up at 4:30 moving customers to newer, faster servers running the latest version of Oracle. I met Grant at the Hosting Facility at 6:30 to install a new server, decommission two older ones, and to meet the EMC engineer to install more drives in the SAN.

It was a busy morning, but we don't mind. That's what we do. We want our customers to be able to focus on managing their hosted PARCS solution and running their parking operations, not have their servers compete for attention. So if early mornings make our sophisticated parking software perform just a little bit better, if they make parking management just a little easier, it is all well worth it.

Happy parking.

Jim

Train for Success

Wednesday, November 30, 2011 by LaDonna Sloan

We all know the benefits of a good employee training program; training has a positive effect on performance by allowing employees to learn advanced techniques to help them complete their everyday tasks more efficiently.  More efficient employees feel more valued and appreciated which leads to reduced turnover and less of a need for supervision.  Trained employees are motivated employees and the entire organization achieves its goals more readily.

Don't invest in your parking management software and hardware without also optimizing your staff.  The T2 Training Department offers several solutions for all your parking permit management, parking access and revenue control and parking citation collections training needs - and at quite a reasonable price!  Arm your employees with access to a recorded video library with over 60 courses they can view at their convenience.  Further reward their accomplishment by allowing them to become a Flexpert on your parking system software with T2 Flex certifications on Front Line Permits, Front Line Citations, Front Line Supervisor, Access and Revenue Control and Finance and Audit Control. 

Training does not have to be costly.  Access to the Recorded Video Library is less than $400 a year and every member of the organization can access the courses that are relevant to their roles.  For just a little extra, the training team will set your staff up with an agenda and links to tests. Upon successful completion of all 9 courses, the participant is awarded a certificate.  It's a win-win solution to the age-old problem of providing a successful training program.  You have the peace of mind that your staff has demonstrated competency and your staff has the skills to meet and exceed expectations in their career.  Make the investment that will ensure your team’s success - invest in training!

10 Ways to Motivate Parking Employees

Wednesday, November 16, 2011 by Maggie Vercoe
It has been a long time since I was on the other side of the bullet proof glass window at the University of Wisconsin-Milwaukee Parking and Transit desk.  I kid you not - both about it being a long time and about the glass!  The University has since softened their look with a more welcoming window area, but to put it simply, there were days that I loved having that window in front of me.

Working in parking was no picnic.  Particularly when I was responsible for parking appeals.  I had freshmen cry, grown women yell, and even, one time, a man try and kick in our door.  As I said, working in parking is no picnic. 

It is critical that those in supervisor roles in parking do what they can to motivate their employees and improve their professional experience. 

Last week at our User Group conference in Indianapolis, I sat with a group of parking operation managers and supervisors discussing this very topic.  This thoughtful and staff-focused group came up with a number of suggestions for others in the room to take back to their organizations.  Some of those ideas are:

1. For a smaller office, bring in breakfast once a week.
2. Motivate employees with a foot out the door to retirement by asking for their help in strategic projects.
3. Provide reward systems.
4. Have staff meetings where all can voice their ideas, then show how you intend to use those ideas.
5. Try an "employee of the month" program or something similarly celebratory. 
6. Good marketing for a parking organization will translate to a better working environment for the staff.  Get your policies out there: be an ambassador, not a dictator, of parking; provide good signage; offer real customer service (such as assisting in dorm move-in at Universities).
7.  Provide role play opportunities to help staff work through challenging situations.
8. Training!  Yep, it is that simple.  Offer as many training opportunities you can to help them enhance their professional skills.  Also, every employee should be confident in how to use their Parking System Software.
9. Have a career path.  This is easier said than done in some state-run organizations where there are a lot of limitations on how employees can be financially compensated or promoted.  If you are in one of these types of organizations, find other ways to allow for "promotion" of your employees.
10. It should be EASY for all employees to do their job.  Have specific goals, clear guidelines, and provide as much support as you can!

Like I said.  It is not easy working in parking.  Make sure that your employees have what they need to do their jobs well and feel confident doing it!

Training Camp Highlight Reel

Wednesday, November 16, 2011 by LaDonna Sloan
Wow! What an awesome week.  I really enjoyed seeing many of you, our customers, at UserGroup - those that I haven't seen in a while, those that I had only previously talked to on the phone, and all the first-time attendees who I hadn't had the opportunity to meet before Training Camp.  I know it was a great opportunity for you to learn all those things that Flex can do to make your life easier, save a little time and keep you out of trouble...but User Group was a great opportunity for me, too.  I got to learn about your operations - how you are using Flex for your parking permit management (especially as it relates to inventory control), how you are using Flex for your total parking revenue control system, and how you are using the Flex to track your carpool and vanpool participants. Thanks to everyone who stopped by the training table to say "hi" or chat about a challenge.

Remember to take advantage of everything T2 has to offer to make sure you are getting the most out of your parking system software - the free release training, Flex On-line Help, the T2 Listserv and everything you learned in the Training Camp classrooms. But most importantly, lean on all the contacts you made this week.  The people who are already using the parking solution you are considering are an invaluable resource. 

I'm off to climb some stairs to work off all that good food we ate all week.  Hope to see you all next year in Orlando for another event-filled parking adventure!

Customers are better company than the servers

Tuesday, November 15, 2011 by Grant Dawson
If you've seen my previous posts (and I'm all but certain you've been waiting for my next one with baited breath, dear reader) you'll know that I'm the lead Analyst for our Hosting Environment.  I play with servers, networking gear, enterprise storage, security systems, compliance, firewalls, and complicated software.  I like blinking lights on equipment, play way too much video games, stood in line for every midnight showing of Star Wars, and have seen every episode of Star Trek (yes, all different flavors) at least twice.  I'm a geek to the core.

And last week, T2 let me go mingle and talk to customers.  Can you beleive that?  Based on my stereotype, they should have me somewhere hidden in the back corners of the office, occasionally feeding me mountain dew and pizza..  

I kid, I kid though - this was my fourth User Group, and every year they just keep getting better.  I have the privlege of meeting up with the customers that use the solutions my team hosts and strives to keep available 24/7.  Every piece of network gear, every new blinking light or state of the art server - and every report I fill out in the name of compliance - all has a face behind it.  At User Group, I get to do what few geeks really get to do in their lifetime with a company - meet, mingle, and drink good beer with the customers that utilize the stuff I live and breathe.  

It's a fascinating prospect, really - when you think of it - geek meets customer. Customer meets geek. Customer doesn't run away. Geek leaves User Group even more amped up to do his best to push the envelope of service in T2's Hosting Product.  Seriously, though, it was great meeting new people, and shaking hands and exchanging a beer with the familiar faces of our wonderful customers was great.

Until next year - I'll stay geeky - you keep the world parking.  Things work well that way.

- Grant

Maximizing Efficiency with a Unified Parking Solution and Asset Management

Monday, November 14, 2011 by Sarah Kimmett
Facilitating the Asset Management class at T2's User Group always proves to be a learning experience - even for the instructor. This year I was happy to see the turn out was as good as it was a few years ago when I taught the class.  In those few years, T2's Asset Management module, which is part of of the T2 Flex parking system software, has evolved quite a bit.  It now includes automatic assigned work order responsibilities and scheduling for reoccuring work orders.

We discussed ways to become more unified in how we use T2's advanced parking solution during the session.  Many customers also take advantage of T2's Parking Access and Revenue Control solution, Handheld Ticket Writers, and Event Parking Management solution.  With the Asset Management module, users can now track the hardware and other assets used for those solutions!

Tracking regular maintenance of parking garage equipment, handheld ticket writers, customer self service kiosks, even elevators and vehicles with T2 Flex's Asset Management makes our customers live's easier, and nothing feels better than that.  Asset Management in T2 Flex conveniently maintains the scheduling for an asset to be used with an event or scheduling regular maintenance or a repair as it prompts the user when a schedule conflict occurs.

Many of T2's customers were also excited about taking another approach at being unified in that they could use the T2 Flex Report Scheduler to send automatic notifcations to workers about assets they manage that require maintenance.  Even better is the fact that parking enforcement officers can enter, maintain, and close work orders (including attaching photos!) right on the handheld ticket writer!

Becoming unified means becoming more efficient with your parking system software. 

Top 5 Reasons to Attend the T2 Systems User Group Conference

Friday, November 11, 2011 by Sarah Willig

So, I've been with T2 Systems for 12 days now. I've jumped in feet first, and the water is great, folks!

I spent my second week at the 2011 T2 Systems User Group 'Training Camp' Conference. The event registration and information desk was, at times, the social hot spot. There was no better place to be to hear what people had to say about this conference.

As attendees went to their sessions, I took some notes on what people were sharing with me. I wanted to know, "What's all the buzz about this conference?".  After 4 long days of informative sessions, social gatherings, celebrations, training, and networking, it finally "clicked".

The Top 5 Reasons to attend a T2 User Group Conference:

5. Impress your boss. After the conference, return home with cost saving or revenue generating solutions. Most people told me that they learned functionality and solutions that they didn't know prior to the conference.  

4. Join the T2 Community. Find out what other organizations are doing and how they use Flex. One of the most amazing things I witnessed as a newcomer to the conference was the camaraderie among all of the T2 customers and staff. [PS- T2 throws a great party!]

3. You don't know what you don't know about parking management software. I must have had over 100 people cross the registration desk telling me "Wow! I had no idea I could do that with Flex [or other services]".

2. Build relationships. Get face-to-face time with account managers, T2 thought leaders and most importantly--industry peers. [also see #4]

1. I overheard a long-term customer say, "You really can't afford not to go".


Shifting Gears

Thursday, November 10, 2011 by Mark Della-Croce
After 7 years of working in a major retailer's IT department, I decided I needed a change of pace. While I built up some great relationships with my coworkers, the work itself was monotonous.  I needed to work on something bigger and more creative.  So when I got a call from one my friends who worked at T2 Systems, I was curious. Two of my friends had left my current company to work there, so I'd heard a lot about the awesome T2 culture. But how would it benefit my career as an Application Developer? How complicated could software that lets you in and out of garages be? I mean, you drive up, press a button, and get a ticket, right? Turns out, there is a whole lot more involved than just that! This week has been eye-opening as I've learned about everything our main product, T2 Flex, does. It is a single unified parking solution covering everything from parking access and revenue control to parking permit management to even handheld ticket writers. It is all highly advanced and fascinating to learn about.

So how will this move benefit my career? T2 has taken pains to stay ahead of the curb--I mean curve--in the industry, and the technology that makes all of those things possible is innovative and interesting. I'm now able to develop and code with experts in the field using software and technology that is industry-leading, be challenged by my work, and have opportunities to be creative!

So now I'm shifting gears and looking forward to the future with T2!

Parking Management Software is Synonymous with... Awesome?

Tuesday, November 1, 2011 by Sarah Willig
If you had asked me 6 months ago what my ideal marketing career would include, I can tell you I would never have imagined responding by mentioning parking access and revenue control systems or parking enforcement software. It wasn't on my radar.

After just one day at T2 Systems, I can tell you my answer would include parking payment systems and parking permit software. Who knew the parking management industry and even moreso that a parking software company could be so awesome?! 

The culture at T2 Systems is one that will foster my creativity, and the people are great! After all, the whole is the sum of its parts.

You've heard the saying "product of your environment". Metaphorically, I believe our product is a "product of our environment". The flexible culture is the foundation of what has built FLEX. I believe it is our flexibility that sets us apart from competition, with our people and with our product.

Avoiding Big-Dollar PCI 2.0 Infrastructure Surprises

Friday, September 9, 2011 by Jim Hutchins

Recently, I got a question from a customer about PCI – one of the many that I answer on a regular basis - and it caused me to pause and think about what PCI means for T2 and our customers. One of the things I'm very proud of about the T2 Systems Hosted Parking Solution is that we're a PCI-DSS Level 1 Service Provider. That said, PCI is a *pain*. It is a really big pain to become a Level 1 Service Provider. It is expensive. It is time-consuming. It is difficult. So why do we do it? So our customers will have Parking Access and Revenue Control systems, parking permit and enforcement systems and eBusiness solutions that require a lot less work on their part to become PCI compliant. We're already hard at work on meeting all of the compliance standards of PCI 2.0. It is better that we do the work once, for all of our Hosted customers, than require that each one go through the process on their own.

Most PARCS solutions are validated to PA DSS 1.x. Like T2, they're working on PCI 2.0. The key difference is that the PCI 2.0 compliant version of T2 Flex comes as part of the customers’ subscription at no additional cost. And the substantial hardware upgrades for the server environment, which can cost tens of thousands, are taken care of by T2 as part of our hosting. And no expensive upgrades to peripheral devices like fee computers are required.

Lower cost and less work are always good.PCI

T2's Hosting Environment includes a dedicated PCI Card Processing environment, and it is T2 that does the upgrade work to the hardware and software as all of the compliance work for PCI. For all of the pain that PCI complianT2ce induces, it is intended to protect merchants and cardholders from many of the modern dangers associated with credit cards.

Security is important. Our focus on security makes it easier for our customers to focus on their parking operations.

 

Parking Lot Ghosts

Tuesday, September 6, 2011 by Alec Synnestvedt
Credit: David KyteIf your parking lot is full of ghosts, then you've got a problem. But you've got a bigger problem on your hands if your lot isn't full at all.

Luckily, T2 Flex has the hutzpah to deliver quality solutions for all your parking woes. From handheld ticket writers and access and revenue control systems to online payment systems, collections services, and parking permit software, the T2 Flex unified platform equips users with the power to fill their lots with real cars, not ghosts. And, thanks to the powerful reporting capabilities our data wharehouse enables, users can better understand their opperation, optimizing the resources they have and identifying oportunities for growth down the line.

So, if you have a friend with ghosts in their lot, don't tell them to call the ghostbusters. Tell them to Call T2 (317.524.5500).

Parking is Complicated

Tuesday, June 14, 2011 by Jim Hutchins
I just passed my four-year mark working in parking. After nearly nineteen years in banking, it took me a while to really understand. Don't get me wrong, I'm still a long, long way from being prepared to sit for the CAPP test,  but I think I can honestly say "I get it" when taking about Parking Access and Revenue Control, Parking Garage Software, Handheld Ticket Writers, and a lot of what goes into managing them.

For me, all that complexity translates back to computing systems that talk to all of those advanced parking solutions that are out there in the world dealing with all of the parkers. Even in the summer when many of T2's customers that use our software as a campus parking solution are at a relatively low volume of parkers, we're seeing around 20,000 transactions a day amounting to around a million dollars and that's just for our customers that use our hosted parking system software. A similar number run their own computer systems running T2's parking software.

Each of those transactions generated has a "footprint" on the servers that we use to host. They translate to memory usage, CPU usage, and disk reads/writes. As a geek and a numbers guy, it is absolutely fascinating to watch the metrics as the complex transactions are processed and completed. The main reason we monitor everything that goes on in our Hosting Environment so that we can make sure there's enough hardware to support all of our customers efficiently and well, but I still think all of those metrics are just plain cool.

Happy Parking.

Mobile Computing and Parking in 2011

Friday, April 29, 2011 by Jim Hutchins
So I was one of those folks that stood in line to buy an iPad 2. I've never been one to do that kind of thing, but this thing just looked cool to me. It is cooler than I ever expected. It has changed the way I access the online world. That got me thinking...

How many of the consumers that are accessing the parker side of T2's enterprise parking management software are using mobile devices? We took a quick and informal look at our the logs from the parker portion of our parking enforcement system and saw that a whopping 17% of our activity was coming from mobile browsers like iPhones, iPads, and Android devices. That's a lot of people buying permits, paying parking citations, and generally doing business far, far away from a desk.

If parkers can pay citations before they even pull out of the parking space where they were cited, that's a lot less Parking Citation Collections to worry about. In some cases, it means that citations are going from Handheld Ticket Writers to completed payments in a matter of minutes.

I'm going to keep watching the logs. I want to see how this changes over time. Happy parking.

Our Customer's Success is Our Success

Wednesday, April 20, 2011 by Stef Faulkenberry
As you know T2 Systems develops parking solutions. We offer software like permit management and access control, we offer equipment like revenue control equipment and handheld ticket writers and we also offer parking ticket collection services through CCS. Who do we offer those products to? Glad you asked, last year at our annual User Group conference we put together a short video concentrating on our customer successes. We did this because we wouldn't be here without our customers and we wanted to highlight a few facts and figures from them. Feel free to watch the T2 Customer Success video:

Theme Park Parking - Room for Improvement?

Wednesday, March 30, 2011 by Stef Faulkenberry
Okay, so lately I have been spending a rather high percentage of my time at the amusement parks of central Florida. The weather has been beautiful and I just like to get out and about...people watch so to speak. What amazes me though, is the parking operations at the different parks. For example, the Disney parks use manned lots to control parking. You pay your $14 fee to gain entrance to the attendant and follow the cones until you get to the designated parking row where several additional parking attendants guide you into your space for the day - ones even on a Segway (which I think is really cool, but...I digress). The same work flow happens over at Universal Studios with one exception, you get to park in a parking garage instead of having the sun beat down on your car in a lot. Other than that, everything is the same - okay no Segway here but everything else is the same.

So I guess what I am getting at is, aren't they even the least bit worried about having that much cash exchange hands without some kind of control? I mean, yeah most times I go through the gates, the parking attendant rings up the money in the cash register so there is no question. But I am sure there are times when it is busy that the cashier doesn't ring up a transaction, for the sake of saving time.  I think this would be a perfect location to have a parking management system. Maybe something like T2's PermitNOW (shameless plug inserted here!) I mean, in order for the parking permits to be printed, a transaction has to take place. So whether the customer is paying by cash or credit card, the parking attendant runs it through the handheld ticket writer and out comes a parking permit for the day. The beauty of this is, since payment has to be made in order to generate a parking permit, everything is trackable through the parking management software on the back end.

Well, seeing as Disney has been in business for a few decades, I guess they probably have this parking thing down, but I say, there is always room for improvement:)

Selling Parking like an Airline

Tuesday, March 22, 2011 by Blake Laufer

Selling parking spaces is kind of like airlines selling seats, or hotels selling room-nights.  The supply of parking is pretty much a fixed quantity:  it's not like new parking spaces are made available every day (or planes suddenly fly with more seats, or hotels suddenly have a new wing of rooms to sell).

Because the quantity is fixed you want to maximize the usage of the spaces (or seats or rooms) by filling those spaces every day.  A day that a parking space remains empty generates no revenue - just like an empty seat on a plane that has taken off.

What's interesting about selling out the spaces - but not overselling them - is that it serves two purposes:  (1) it maximizes revenue at the current price, and (2) it maximizes the number of satisfied customers.  Oversell may generate more revenue but it dissatisfies some parkers who can't find space.  Underselling generates less revenue and potentially fewer total satisfied customers.

In the case where your supply of parking spaces or airplane seats or hotel rooms is mostly constant you have to use pricing to try to manage the demand.  Having a number of parking spaces is actually irrelevant, what you want to do is create a scarcity of available spaces.  The key is to find the price at which all the spaces sell, but no more than all of them.  Economically speaking, this matches the supply and the demand in a way that satisfies the most people at the highest price.  Making the price higher will drive away customers, and making the price lower will result in a shortage of spaces.

Airlines realized this a long time ago, and have come up with many ways of trying to fine tune pricing so that the passenger load factor (the ratio of full seats to available seats on a given flight) is as close to 100% as possible.  Pricing for a seat on a particular flight can be revised or altered several times a day by computer systems trying to sell out the plane.

In what ways to airlines use creative pricing?  We're all familiar with these.

Probably the most common pricing differentiator is by using a "class" system - first class, business class and coach class are three differentiators.  The parking equivalent could be the garage near the building versus the economy lot further away.

Additionally, seats within a class might be priced differently.  In coach the airline passenger has the option of paying a premium for an exit-row seat, or for a seat with extra legroom.  The parking equivalent here could be reserved spaces near a door, or perhaps parking in a nested area on a given floor of a facility.

Airlines also set their pricing based on the desirability of the flight.  Morning and evening flights are more popular than afternoons, so these are priced higher.  Wednesday is unpopular for flying so it's cheaper, while Friday and Sunday are the most traveled and subsequently higher priced.  Parking does the same thing:  early bird specials encourage parking before the rush hour; while special events might cause prices to spike on a weekend.

What is a little more unusual about the airline seat-pricing model is that the airline is aggressive at selling out the seats.  The airline computer systems and predictive modeling will change the price of a seat multiple times, even in the same day.  If the flight looks like it will sell-out then the remaining seats (the scarce ones) increase in value.  Now imagine if parking operations did this - varied the price of the stall based on the number of remaining stalls!

There is a parking operation attempting to do this.  The SF park project in San Francisco has received a lot of parking press lately on their goal of adjusting meter prices monthly so as to create a small amount of empty spaces on each block-face.  The idea is that parking should be mostly full most of the time.  The City plans to combine parking management software, space detection equipment, and a variety of metered parking devices to create gather sufficient data to price spaces monthly.  Too much availability?  Drop the price.  Parking too scarce?  Raise the price.  It's the free market at work!

It's a simple concept but requires a complex implementation.  Many eyes in our industry are watching to see how this works.  In terms of the airline's sophisticated daily pricing adjustments, these monthly parking updates are as close as we'll get for a while.  But rest assured that if this experiment is a success then you'll see more and more parking operations pricing like airlines.

Old School Parking Tickets

Friday, February 11, 2011 by Jim Hutchins
Working with Advanced Parking Solutions every day can change your perspective. I've been with T2 Systems for almost four years now and the time has just flown by. This week we were having a technical discussion about some possible enhancements to the features in the eBusiness (parker-facing) portion of T2's suite of Parking System Software and it reminded me of my first day at T2.

On my first day at T2, I got the first and only parking ticket of my life. Yeah, that's what I said. I'd never gotten a parking ticket before being hired at T2 and I haven't gotten one since. That's probably a combination of me being a conformist detail-oriented rule-follower, and living in the suburbs where there just isn't a lot of parking enforcement going on. There aren't exactly a lot of parking garages in my neighborhood.

For the record, I totally deserved the parking ticket. I parked in a two-hour zone and got stuck for a lot longer than I expected. I didn't make it back to my car for almost four hours. The parking ticket was a whopping $10. Thinking back on that now, I'm surprised how old-school the ticket was. It wasn't produced using an electronic handheld ticket writer. It was pen on two-part-carbonless paper. No parking ticket computer for them. Pure no-tech.

The really frustrating part was that the city parking solution was entirely manual. Not just the ticket writing. The whole darn thing. I had to pay $10 in cash ONLY and I had to pay it in person within 7 days. Oh, and the parking office was already closed for the day. If only they had given me a way to pay online, I'd have done it right then and there. I'd even have paid a few extra bucks to save the extra trip back to pay the fine.

At the end of the day, it just goes to show that there are a lot more places than need good parking enforcement systems and that following the rules works well for me.

Once Upon an Adjudication

Thursday, January 6, 2011 by Needham Atkins
I've spent the past 8.5 years in parking, and have seen many sides of campus parking solutions.  The one that usually brings me an "instant bond" with our customers is the 2 years or so that I spent handling citation appeals. 

Aside from being a key component of parking citation management, citation appeals can also provide a delightful source of entertainment.  Whether it be the employee who threatened my life from the same "anonymous" email address he used to file his appeal, or the grad student who provided photographic evidence that there were no "No Parking" signs where he had left his vehicle.  Granted, his vehicle was 20 feet back from the sidewalk next to the tree line, but he was technically correct.

My personal favorite is still one undergrad who didn't seem to grasp the notion that what she put in an email could come back to haunt her down the line.  After offering up several creative activities I could perform upon myself with a BBQ fork, she then followed up by informing me that she had "broken more than her fair share of gate arms over the years" and inviting me to "just try and prove that!"  So I hit reply, CCed the dean of students, and sent her the one-word reply of "Done."  I miss those crazy kids sometimes.

I think that if I were still working in the operational side of campus parking solutions, I'd have to take advantage of some of the broader functionality offered by today's parking system software.  Perhaps a custom field added to appeals records where you could rate them by the creativity of their appeal?  Then, when I needed a little pick-me-up, I could run a query to find all my favorites. 

I left those appeals behind when I came to T2, but I still have that grad student's picture on the wall above my desk.  Just a little reminder that, no matter how delusional, those folks really did believe they were in a legal space. . .